Your Car Key Guys is a B2B only retailer. If you are not an automotive professional, your order will be cancelled. If you need to set up an account or have questions, give us a call at (931) 451-7881

Privacy policy

Welcome to Your Car Key Guys. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use and share it, and the steps we take to protect your information.

Company Information 

Company Name: Your Car Key Guys LLC

Email: support@yourcarkeyguys.com

Phone Number: (931) 451-7881

Address: 3710 John Lunn Rd. Bldg 3 Suite 10 Spring Hill, TN 37174

Information We Collect

We collect various types of information to provide and improve our services, including:

Personal Information: Name, email address, phone number, shipping and billing addresses.

Financial Information: Payment method details and credit card information (processed securely through our integrated payment gateways; not stored directly on our servers).

Usage Data: Browsing history, IP address, device information, customer behavior, and interactions with our website.

Cookies: Used to track customer behavior, load the site accurately, and remember preferences.

Methods of Data Collection

We collect data through the following methods

Website Interactions: During checkout, account registration, and when filling out support tickets or contact forms.

Cookies and Tracking Technologies: We use cookies and analytics tools (such as Google Analytics) to gather statistics and optimize site usage.

Data Use We use the collected data for the following purposes:

To Improve Services: Enhancing our products, optimizing our storefront, and tracking site analytics.

For Customer Support: Assisting with inquiries, orders, account management, and technical issues.

For Order Fulfillment: Processing payments, arranging for shipping, and providing invoices and order confirmations.

For Communications: Sending order updates, promotional offers, and service-related notifications via email or SMS (if you have opted in).

Text Messaging and Notifications (SMS) When you provide your phone number to us, you consent to be contacted via telephone calls and text messages strictly for customer service, operational, and technical support reasons. This includes responding to inquiries, providing order updates, or troubleshooting technical issues.

Your consent to receive SMS communications is entirely voluntary and is not a condition of purchasing any products or services. Message and data rates may apply depending on your wireless provider plan.

Data Sharing We share your data only with trusted service providers to help us provide our services and fulfill our contracts with you. This includes:

Shopify: To power our online B2B storefront.

Fulfillment & Payment Partners: Integrated payment gateways and shipping carriers (e.g., USPS, UPS, FedEx) to process and deliver your orders.

Analytics Partners: Google Analytics to help us understand how our customers use the site.

Strict Third-Party Sharing Restrictions (SMS): No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will never sell, rent, lease, or trade your telephone number or SMS consent to any outside organization.

Data Security We implement standard security measures to protect your data, including:

Encryption: Protecting sensitive information and payment details during transmission.

Access Controls: Limiting access to personal information strictly to authorized personnel and trusted service providers who directly assist us.

User Rights You have the right to:

Access: Request a copy of the personal information we hold about you.

Correction: Request corrections to any inaccurate or incomplete personal information.

Deletion: Request the deletion of your personal information, subject to certain exceptions.

To exercise these rights, please contact us at support@yourcarkeyguys.com

Cookies and Tracking Technologies We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Most browsers automatically accept cookies, but you can manage your cookie preferences through your browser's "Tools" or "Preferences" settings. Please note that removing or blocking cookies can negatively impact your user experience and prevent you from accessing certain parts of our store.

Changes to the Privacy Policy We may update our Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review this Privacy Policy periodically.

Minors and Children's Privacy Your Car Key Guys is a B2B-only retailer intended strictly for automotive professionals. Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately to request deletion.

Opt-Out Information

Marketing & Data: You can opt out of marketing communications or targeted data collection by contacting us at support@yourcarkeyguys.com

SMS/Text Messaging: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Contact Us If you have any questions about this Privacy Policy, please contact us:

Email: support@yourcarkeyguys.com

Phone Number: (931) 451-7881

Address: Your Car Key Guys, 3710 John Lunn Rd. Bldg 3 Suite 10 Spring Hill, TN 37174 , United States

 
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