Now through July 4th, all American makes will be 15% off, automatically applied at checkout. MURICA!!!

Frequently Asked Questions

You have questions, we have answers!

PH# - (931) 451-7881, email - support@yourcarkeyguys.com

HOW CAN WE HELP YOU?

Shipping & Delivery

What shipping options are available?

We offer several shipping options at checkout. USPS, UPS, FedEx, & DHL are all options available to you with overnight ability via FedEx and UPS selections.

Do you ship internationally?

Yes! We ship internationally so whether you’re in Canada, Australia or somewhere in between, we got you covered!

How much does shipping cost?

Shipping costs vary depending on your location and the urgency in which you select your desired delivery date. Once at checkout, your shipping costs and what is available for your area will appear.

How can I track my order?

Once your order has been acknowledged by our fulfillment team you will receive an immediate email notification containing your tracking number.

My package shows delivered, but I didn't receive it.

If your tracking information shows a “Delivered” status but you didn’t receive it, this could mean a few things. One, the driver could have delivered your parcel at the front desk of your apartment complex (if applicable for your address). Two, they established your delivery as a doorstep delivery when, in actuality, it was placed in the mailbox. Three, it has been delivered to a different address. If the third option happens to be your case, you can file a claim with the shipping carrier on their website stating you have a missing parcel. An investigation will begin on their end whilst they look into the whereabouts of your parcel. If they are not able to find substantial evidence that your package was delivered accurately, information will be sent to us, the shipper, for claims of the amount of your parcel. If you open a claim for a missing package, please let us know as our team will then be on the lookout for the status of your claim and will reach out with more information.

How do I get free shipping?

If your final order amount is $200 or more, you have the ability for free shipping through USPS, UPS Ground & FedEx Ground.

Will I have to pay international taxes and duties?

Depending on your country, the amount can differ for your total taxes and duties amount. You will have to pay upon delivery of your parcel but if you provide your business license online at the provided URL on your payment form, that amount will be returned to you through taxes.

My order arrived later than what I paid for. What should I do?

If your order arrived late due to a delay from our warehouse, please let us know as we are happy to rectify that with a refund on your shipping. If your order arrived late due to a delay on behalf of the shipping carrier and you would like a refund, you will need to file a claim with the shipping carrier on their website.

How are taxes and duties calculated?

Taxes and duties are calculated based on several factors, including the type of goods being imported, their value, and the country where they were manufactured. In most cases, duty rates are based on a percentage of the value of the goods being imported. These rates are established by the rules and policies put in place by your country and are different for every place.

Returns, Exchanges & Order Modications

What is your return/exchange policy?

We have a 100% guarantee on all of our items. If an item arrives to you damaged, defective or you are simply no longer in need of the item, you can initiate a return at any point within one year of your purchase. Within that one year, you have the option to return for a refund or replacement of the returned item.

How do I cancel/modify my order?

If your order has yet to be shipped out of our facility, you can email or call us for quick cancellations or modifications to your order. You can contact us via phone at 931-451-7881.

How long will it take to receive my order?

If you place your order prior to 1 PM CDT during M-F, your order will ship out same day. If your order is placed after our cut off time, your package will ship out the next business day. The timeline in which to receive your order is dependent upon what shipping option you select at checkout. Standard shipping however, is normally 3-5 business days.

How do I return a product?

In order to initiate a return on a product, simply give our shop a call or email. We can be reached M-F, 9AM-5PM. You can call us at 931-451-7881 or email support@yourcarkeyguys.com.

If there's an item missing from my order, what should I do?

If you are missing an item from your order upon delivery, please give us a call or email our support team. From there, they will initiate a same day ship out for your missing item.

What do I do if I received the wrong item?

If you receive the wrong item than what was originally purchased, you can email or call our support team. From there, they will initiate a return label to be emailed to you and we will ship out the correct items upon arrival of the return.

How can I change the address on my order?

Email or call our support team for quick address changes to your orders. If the item has yet to go out, we can get that changed over, no problem!

Why was my order canceled?

There could be a couple reasons why an order could be followed up by a cancellation. One, a fraudulent alert was initiated through our website software. In this instance, an order will be canceled with notification sent to the buyer. Two, there is no evidence of an established B2B account with YCKG and no response to our contact attempts to confirm your business information to proceed with your order.

Cut Off Times

When is the latest I can submit my order for same day shipping?

1 PM CDT is the cut off time for same day shipping. However, we understand that things happen and if time allows and you contact our support team we can, on occasion, get your order out the same day!

When is the latest I can submit my order for next day delivery with FedEx Overnight and UPS Next Day options?

1 PM CDT is the cut off time for next day delivery with FedEx Overnight and UPS Next Day options. If orders are submitted with any of these shipping options after the cut off time, they will be applied to the next day's ship out for delivery the following day.

Locksmith Login

Why can't I purchase from your website?

Your Car Key Guys has chosen a business model driven to support and benefit the locksmith community. Our goal is to better serve locksmiths and key vendors to assure the experiences they have with the individual consumer go smoothly in the ways we can affect. In turn, our goal is to service locksmiths and key vendors only. The individual consumer cannot purchase from our site but can always call in with questions if need be.

What information do I need to provide to create my Locksmith Login account to submit orders?

To submit orders, you must have a Locksmith Login. To create your account, you need to contact our support team. From there they will walk through the steps of getting your account set up. All you need to do is have your business/locksmith license, resale certificate and contact information emailed over to our team. Having this information already emailed prior to your call, will expedite the creation of your account.

Am I eligible for a Locksmith Login?

If you can obtain your business/locksmith license and resale certificate for your business, then yes - you are eligible for a Locksmith Login.

I can't see my previous orders when I log into my account?

If you are logged into your account and cannot see your order history on your homepage, you may be logged in with a different email address. Sometimes multiple accounts are created over time and don’t showcase the same order history. If this is the case, you can give our team a call and we can merge your account information to all be contained under a singular email address for your ease and convenience.

Can I vault my credit card online?

If you would like to vault your credit card online for ease at checkout, your Locksmith Login gives you the ability to do so. If you login to your account, go to your profile and scroll to the bottom of the page, you will see the option to add CC information. Once done, you can simply click the card you would like to use at checkout. This makes checking out faster and easier!

Product & Inventory

What does OEM, Refurbished and Aftermarket mean?

There are many different variants available for each key. Most common are OEM Brand New, OEM Board OEM Shell, OEM Refurbished, and Aftermarket. OEM Brand New means the key has not seen previous use and has come straight off the lot of the manufacturer. OEM Board OEM Shell means this particular variant of the key has most likely had previous use but has been unlocked and cleaned up to be good as new! OEM Refurbished references keys that have an original motherboard but refurbished or "aftermarket" shell - this option does not come with a logo. Aftermarket keys don't have any original parts and are cheaper variants for the customers that are looking for a cost effective option and don't care about having a logo.

When do items restock?

Standard restock times are 1-2 weeks for an Out of Stock (OOS) item. If you would like immediate notification when an item is back in stock, you can select the “Notify Instantly When Available!” option on your desired listing and enter your preferred email or phone number.

Do YCKG products have a warranty?

We have a 100% guarantee on all of our items. If your key doesn’t work, we will replace it or your money back!

Additional Services

Do you offer unlocking services? For how much?

Our Unlocking Department can take care of most of your unlocking needs! Pricing varies, however. So, if you fill out the form provided under our “YCKG Services” tab, we will reach out with an overall quote.

Ordering Process

What payment methods do you accept?

We take Visa, MasterCard, Amex, Discover, PayPal, Shop Pay, etc.

I placed an order, but never received a confirmation email.

If your order was successfully placed and you didn’t receive a confirmation email, it may be due to an incorrect email being on file or that the email went to spam. You can always email or call our support team and a second confirmation notification can be sent to your desired email address.

How do I determine what key I need?

The FCC ID and part number are going to be what you are looking for when it comes to the specificity of your key. The VIN# can be telling as well and if that is the only information you have, a dealer can tell you your FCC ID and part number via that specific number. From there, you can cross reference your specs with our listings to match up to the exact key you are needing.

General

How can I reach you all?

You can reach us via phone at 931-451-7881 and email at support@yourcarkeyguys.com.

What are your hours of operation?

We are open M-F, 9 AM - 5 PM

Are you open on holidays?

We are closed Thanksgiving, Christmas Eve, Christmas, New Years Eve and New Year's Day every year. However, these days and the span of days our office is closed are subject to change. If we ever plan on being closed, you will be updated via email (if you are signed up for email notifications) and our website will state such changes on our home page.

Still looking for answers?

If the answers you're looking for aren't in our FAQs, please send us an email by completing the form below.