Frequently Asked Questions

Shipping costs and delivery times will vary depending on your location. We partner with several major logistics partners to ensure you pay the best rates possible for your orders whether it be one key, or one hundred. 

If your final order total, excluding tax, is over 150 USD this will qualify you for free domestic ground shipping via Fedex, UPS, or USPS. 

If your final order total, excluding tax, is over 200 USD this will qualify you for domestic Fedex Overnight Shipping for 10 USD.

Yes! We ship everywhere in the world vehicles with keys can be found. 

Taxes and Duties will vary depending on the country we are shipping to, the carrier the order is shipped through, and other factors. These are solely the responsibility of the buyer, and are not assessed by or collected by Your Car Key Guys.

Once your order has been fulfilled by our team you will receive an email containing your tracking number; this can be used to track your order on our site, or the carrier’s.

Please immediately contact the carrier and notify them of the issue. They will open a case for you on the issue. 

Then contact our customer service team. Inform them that an issue has occurred and provide them with the below information:

Your Name

Your Order Number

The Case Number Provided by the shipping company

Once we have this information from you our team will reach out to the shipping company as well to jointly attack the issue. This has shown to achieve much faster results than one side or the other alone as most shipping services will require confirmation from both sides in cases of missing and misdelivered mail. 

Please give us a call and we can take a look into the issue. 

If it was a delay on our fulfilment end we will be happy to work with you to make it right. 

• If it was delayed due to the shipping company
• Please check the tracking for any delays noted by the shipping company paying special attention to delays due to weather, safety, or local restrictions as they view them as unavoidable conditions and will not compensate for delays due to this. 
• Additionally during peak shipping seasons, which are outlined by each carrier separately, often times packages will be delayed due to volume. 
• If your order was delayed, but is not showing one of these reasons you may be entitled to a refund from them on your shipping. We would be happy to assist with this. The current expectation is approximately 30-45 days to receive a refund for shipping on an order from time of submission. Once we have received the refund from the shipping company we can issue these funds back to you as a credit to your account, or a refund to the original payment method.

If your order has yet to be shipped out of our facility:

• You can Email us at Support@Yourcarkeyguys.com
• You can Call us at 931-451-7881
• You can Text us at 931-225-6969

To be eligible for a return, your item must be in the same condition that you received it without damages. A record of your original order must be able to be located by our staff (e.g.) : order number.

Defective Product

The product first needs to be deemed defective by our customer service team. We will request a series of questions to confirm functionality of product and vehicle information. At all times, a replacement can be made available to exchange if it is in stock at no additional charges. For a replacement, a new order will be created and billed in full. Once the original return is received by us, a full refund will be issued on the original order within 24-48 hours. If the product is deemed and verified as defective, no restocking fee will be deducted.

Returns within a 30 day order window

Returns made within the first 30 days are eligible for a refund to the original payment method or, optionally, as a store credit applied to your account.

Goodwill Returns: Shipping fees will be deducted from the final refund total.

Non-Goodwill Returns: Subject to a 25% restocking fee deducted from the refund total.

Returns between a 31-60 day order window 

Returns made within this window are eligible for store credit only, which will be issued directly to your account.

Defective Products: Received as a full value store credit, including shipping fees.

Goodwill Returns: Store credit will be issued minus the cost of shipping fees.

Non-Goodwill Returns: Store credit will be issued minus a 25% restocking fee.

Returns after 180 days will not be accepted

Software - There are NO refunds on ANY software purchased. This includes upgrades for programmers, subscription renewals, and unlocking software.

Programmers / Electronic Devices - All electronic devices aside from keys, can not be returned to us if they have been used. 

OEM Brand New- Returns and Exchanges will not be accepted on these items. 

Your Car Key Guys LLC will not be held responsible if the incorrect product is ordered. Many vehicles have multiple different part numbers. Please call in if you have fitment questions. Contacting your local manufacturers dealer at times will be necessary to obtain the correct part number needed which we can not do for you.

To start a return or for other inquiries, you can contact us at support@yourcarkeyguys.com or call in at 931-451-7881. Please have your order number ready to expedite the process. We will send a return shipping label to the email address on file. Items sent back to us without first requesting a return will not be accepted.

In order to initiate a return on a product, simply give our shop a call or email. We can be reached M-F, 9AM-5PM. You can call us at 931-451-7881, Text us at 931-225-6969 or email support@yourcarkeyguys.com.

If you are missing an item from your order upon delivery, please give us a call or email our support team. From there, they will initiate a same day ship out for your missing item.

If you receive the wrong item than what was originally purchased, you can email or call our support team. From there, they will initiate a return label to be emailed to you and we will ship out the correct items upon arrival of the return.

Please include a picture of the original packing slip with your request.

Should you require an address modification for an order that has not yet been processed for shipment, please contact us immediately at 931-451-7881 to ensure the change can be made promptly.

For orders that have already shipped, we will gladly initiate a rerouting request with the designated carrier. Please note that successful delivery to the new address cannot be guaranteed, and all associated service charges or fees levied by the carrier will be billed to the customer.

There could be a couple reasons why an order could be followed up by a cancellation. One, a fraudulent alert was initiated through our website software. In this instance, an order will be canceled with notification sent to the buyer. Two, there is no evidence of an established B2B account with YCKG and no response to our contact attempts to confirm your business information to proceed with your order.

• Please fill out the registration form [HERE] and within 1-2 business days from submission one of our account specialists will reach out to you and confirm that your account has been fully set up and approved. 
• Please note: These submissions are reviewed and set up manually by our staff Monday-Friday 9am-5pm CST. Any submissions sent in outside of these hours will be processed on the next business day. 

Your Car Key Guys has chosen a business model driven to support and benefit the locksmith community. Our goal is to better serve locksmiths and key vendors to assure the experiences they have with the individual consumer go smoothly in the ways we can affect. In turn, our goal is to service locksmiths and key vendors only. The individual consumer cannot purchase from our site but can always call in with questions if need be.

To submit orders, you must have a Locksmith Login. To create your account, you need to contact our support team. From there they will walk through the steps of getting your account set up. All you need to do is have your business/locksmith license, resale certificate and contact information emailed over to our team. Having this information already emailed prior to your call, will expedite the creation of your account.

If you can obtain, and send us proof that you are a locksmith or involved in the automotive industry, absolutely.

Please fill out our registration form found [HERE]

If you are logged into your account and cannot see your order history on your homepage, you may be logged in with a different email address. Sometimes multiple accounts are created over time and don’t showcase the same order history. If this is the case, you can give our team a call and we can merge your account information to all be contained under a singular email address for your ease and convenience.

If you would like to vault your credit card online for ease at checkout, your Locksmith Login gives you the ability to do so. If you login to your account, go to your profile and scroll to the bottom of the page, you will see the option to add CC information. Once done, you can simply click the card you would like to use at checkout. This makes checking out faster and easier!

There are many different variants available for each key. Most common are OEM Brand New, OEM Board OEM Shell, OEM Refurbished, and Aftermarket. OEM Brand New means the key has not seen previous use and has come straight off the lot of the manufacturer. OEM Board OEM Shell means this particular variant of the key has most likely had previous use but has been unlocked and cleaned up to be good as new! OEM Refurbished references keys that have an original motherboard but refurbished or "aftermarket" shell - this option does not come with a logo. Aftermarket keys don't have any original parts and are cheaper variants for the customers that are looking for a cost effective option and don't care about having a logo.

Standard restock times are 1-2 weeks for an Out of Stock (OOS) item. If you would like immediate notification when an item is back in stock, you can select the “Notify Instantly When Available!” option on your desired listing and enter your preferred email or phone number.

We have a 100% guarantee on all of our items. If your key doesn’t work, we will replace it or your money back!

Our Unlocking Department can take care of most of your unlocking needs! Pricing varies, however. So, if you fill out the form provided under our “YCKG Services” tab, we will reach out with an overall quote.

We take Visa, MasterCard, Amex, Discover, PayPal, Shop Pay, etc.

If your order was successfully placed and you didn’t receive a confirmation email, it may be due to an incorrect email being on file or that the email went to spam. You can always email or call our support team and a second confirmation notification can be sent to your desired email address.

The FCC ID and part number are going to be what you are looking for when it comes to the specificity of your key. The VIN# can be telling as well and if that is the only information you have, a dealer can tell you your FCC ID and part number via that specific number. From there, you can cross reference your specs with our listings to match up to the exact key you are needing.

You can reach us via phone at 931-451-7881 and email at support@yourcarkeyguys.com.

We are open M-F, 9 AM - 5 PM

We are closed Thanksgiving, Christmas Eve, Christmas, New Years Eve and New Year's Day every year. However, these days and the span of days our office is closed are subject to change. If we ever plan on being closed, you will be updated via email (if you are signed up for email notifications) and our website will state such changes on our home page.